Shipping policy

Shipping

Free tracked shipping on every order.

• Processing: orders are prepared within 1 to 5 business days.
• Delivery: usually 7 to 15 business days after your order ships to the US, Canada, the UK, Europe, Australia and New Zealand, and up to 30 business days to other countries. Remote areas can take longer.
• Where we ship: the US, Canada, the UK, Australia, New Zealand, much of Europe, Brazil, Mexico, Japan, Singapore, the UAE and Israel. If your country isn't offered at checkout, we can't ship there yet.
• Tracking: we email your tracking link as soon as your order ships. Tracking can take a few days to update.

Delivery times are estimates and aren't guaranteed, especially during holidays and busy periods. We're not responsible for delays caused by the carrier or customs.

Any import duties or taxes charged by your country are your responsibility unless they're shown at checkout.

For lost or damaged parcels, see our refund policy. Questions? Email getglowcast@proton.me.