Refund policy

Returns and refunds

All sales are final. We don't offer refunds, returns or exchanges if you change your mind, so please check the product details before you order.

Arrived damaged or not working

If your light arrives damaged or doesn't work, email getglowcast@proton.me within 7 days of delivery with your order number and a clear photo or video showing the problem. Once we've confirmed it, we'll send you a replacement. We don't need the item back unless we ask for it.

Lost in transit

If your tracking hasn't updated for 15 business days, email us and we'll investigate with the carrier. If the carrier confirms the parcel is lost, we'll send a replacement. Parcels marked as delivered to the address you gave at checkout are your responsibility, so please check with neighbours and your local post office first.

Wrong address

Please check your address at checkout. We can't replace orders sent to an incorrect or incomplete address you entered.

Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Everywhere else

Where the law of your country gives you rights that can't be excluded, nothing in this policy limits those rights.